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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, used, or altered in any way are not eligible for return. Additionally, certain items such as clearance or final sale products may not be eligible for return. Please check the product description for any specific return restrictions.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will review your request and respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to keep proof of return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. If your return is not approved, we will inform you of the reason and may offer the option to have the item returned to you.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Remember to check the return eligibility of the item you wish to exchange.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs. We will also arrange for a replacement or refund as appropriate.
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you with any inquiries you may have. We aim to respond to all emails within 2 business days. Thank you for shopping with Trailblazer Equips.
